Call Process Procedure

The following is a description of the questions the operator will ask when a locate is requested.

1. Caller's daytime telephone number or contract ID number?
2. Caller's first and last name?
3. Caller's company name if applicable.
4. Company mailing address if caller is a registered contractor?
5. Alternate contact name and telephone number?
6. Type of work (reason for the excavation i.e., septic system work)?
7. For whom is the work to be done?
8. In what county will the work take place?
9. In what city, or nearest city, will the work be done?
10. Address or street location of the work?
11. Nearest intersecting street, highway, or road to the work site?
12. Where specifically will the digging take place? (front yard, south side, etc.)
13. Identify overhead power lines in excavation area.
14. Any other pertinent information or remarks.
15. The operator will provide the date and time the utilities should have the area identified and marked. If an earlier locate start date is needed, the operator will note the request.
16. If you know the township, range, section and quarter section this information would be extremely helpful.

PLAN TO CALL FOR YOUR LOCATE TWO WORKING DAYS BEFORE YOU ARE PLANNING TO DO THE WORK.